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500ml 16.91fl.oz

175g 6.17 FL.OZ

500ml 16.91fl.oz

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Frequently asked questions.

Where do your products come from?

All of our products are Australian made and owned.

Are your products natural?

Yes, to the highest extent possible, our products are made from all natural ingredients.

Do your products have an expiry date?

Because our products are natural and organic, free from nasty chemicals, the life span is shorter. We therefore put a 12-month expiry date on our products.

Who can use your products?

Our products can be used by anyone. They are made for man, woman and child. Pregnant and breast feeding women are fine to use our products given the ingredients are as natural as possible. 

What is the coconut balm used for?

The coconut balm is multi-purpose. It can be used as a face and body moisturiser, make up remover and hair treatment.

What are the benefits of the coconut balm?

The coconut balm has several benefits. It intensely hydrates dry skin, soothes skin irritation and repairs aggravated skin.

It is perfect for removing makeup as it does not contain the chemicals that most make-up wipes contain.

It is nourishing for hair, it eliminates frizz and conditions split ends to promote hair growth.

How can I pay for my order?

We accept credit card, AMEX and PayPal. For credit card payments, please refer to the second payment option.

What currency will I be charged in?

All customers will have prices displayed and charged in AUD.

Where do you ship to?

We ship to Australia, New Zealand, United States of America and The United Kingdom. For more information on this, please refer to our shipping policy.

How long does shipping take?

Shipping times vary depending on your location. Please refer to our shipping policy for estimated shipping times.

How can I track my order?

Once your order has been dispatched, you will receive an email with your tracking number. If you do not receive this email within 3 days of placing your order, please contact our customer service team at contact@thisisraw.com.

How can I redeem my discount code?

Please redeem your discount code at checkout. 

Can I return an item?

If you are not completely satisfied with your order, you can return the order and you will be issued with a store credit for the value of the item(s) being returned. In order to do this, your return must:

- Be returned within 14 days of receipt;

- Be returned in its original condition and completely unused; and

- Be returned in the original packaging.

 
If you consider your item to be faulty or damaged, you will need to raise this with our customer services team.  

 

Please direct all return enquiries to contact@thisisraw.com.